Support follows the customer journey.
We succeed when you find a home.
LAJEMBO should profit when the customer succeeds—not when the customer struggles.
Before joining
Use the public information pages to understand renter membership, property-provider onboarding, LAJEMBO Exclusive, safety, privacy and the way LAJEMBO works.
After joining
Account-specific assistance stays connected to the protected customer journey so support can be tied to the correct renter, provider, property, viewing, transaction or tenancy record.
Account and verification
Help with membership access, mobile verification, identity steps and account-related questions.
Property and listing support
Guidance for providers on listing, verification, availability and property information, and help for renters understanding a property journey.
Viewing support
Assistance with viewing requests, scheduling, confirmations and issues connected to a booked viewing.
Payments and transactions
Help understanding platform charges, transaction status, recorded approvals and receipts associated with a rental journey.
Tenancy and documents
Support for tenancy documents, active-rental records, maintenance routing and move-out processes available through LAJEMBO.
Safety and reporting
A route for reporting suspicious activity, inaccurate property information, account misuse or other safety concerns for review and escalation.
Official contact channels
LAJEMBO’s official customer-support and helpline details will be published here when the company communication channels are activated for production. Until then, no unverified phone number, email address or third-party contact should be treated as an official LAJEMBO support channel.